Jili Live Privacy Policy – How We Protect Your Data

1 Who We Are

Jili Live is an online gaming and sports betting platform operating at jili-live.app, serving players primarily in Bangladesh. When this Privacy Policy refers to "Jili Live", "we", "us", or "our", it refers to the operator of the jili-live.app platform.

Jili Live acts as the data controller for all personal information collected through the platform. This means we are responsible for deciding how and why your data is processed, and we are accountable for keeping it safe. If you have any questions about how Jili Live handles your data, you can reach us at [email protected].

2 Data We Collect

Jili Live collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and from third-party payment providers when you make a deposit or withdrawal.

Information You Provide Directly

• Full legal name and date of birth
• Email address and phone number
• Residential address (required for identity verification)
• Government-issued ID details (for KYC verification)
• Payment method details (bKash number, Nagad number, bank account details)
• Username and password (password stored in encrypted form only)
• Any communications you send to Jili Live support

Information Collected Automatically

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited on Jili Live and time spent on each page
• Game history, bet amounts, and session duration
• Login timestamps and frequency of platform use
• Cookie and session data (see Section 7 for full details)

Information from Payment Providers

When you deposit or withdraw funds on Jili Live via bKash, Nagad, Rocket, or bank transfer, our payment processing partners share transaction confirmation data with us. We do not store your full mobile banking PIN or bank login credentials — those remain with your payment provider at all times.

3 How We Use Your Data

Jili Live uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes that are unrelated to your use of Jili Live.

• Account management: Creating and maintaining your Jili Live account, verifying your identity, and keeping your account secure.
• Payment processing: Processing deposits and withdrawals, verifying payment methods, and preventing fraudulent transactions.
• Platform operation: Delivering games, settling bets, calculating winnings, and applying bonuses to your account.
• Customer support: Responding to your enquiries, resolving disputes, and improving our support service based on your feedback.
• Legal compliance: Meeting our obligations under applicable anti-money laundering (AML) and know-your-customer (KYC) regulations.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behaviour and applying responsible gaming tools where appropriate.
• Platform improvement: Analysing usage data in aggregate to improve the Jili Live platform, fix bugs, and develop new features.
• Marketing communications: Sending you promotional offers and updates about Jili Live — only if you have opted in to receive them. You can opt out at any time.

4 Legal Basis for Processing

Jili Live processes your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to provide the services you signed up for — running your account, processing payments, and delivering games.
• Legal obligation: We are required by law to collect and retain certain data for AML, KYC, and tax compliance purposes.
• Legitimate interests: We process some data to protect the security and integrity of the Jili Live platform, prevent fraud, and improve our services.
• Consent: Where we rely on your consent — for example, for marketing emails — you can withdraw that consent at any time by contacting support or updating your account preferences.

5 Data Sharing

Jili Live does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are bound by appropriate data protection obligations.

Payment Processors

We share the minimum necessary data with bKash, Nagad, Rocket, and our banking partners to process your deposits and withdrawals. These providers operate under their own privacy policies and are responsible for the data they hold on their systems.

Identity Verification Providers

To comply with KYC requirements, Jili Live may share your identity documents with third-party verification services. These providers are contractually bound to use your data only for the purpose of verifying your identity for Jili Live.

Regulatory and Law Enforcement Authorities

Jili Live may be required to disclose your personal data to regulatory bodies or law enforcement agencies where required by applicable law. We will only do so to the extent legally required and will notify you where permitted.

Game Providers

Some games on the Jili Live platform are provided by third-party game studios. These providers may receive anonymised session data to ensure fair game operation and resolve technical disputes. They do not receive your name, contact details, or financial information.

6 Data Retention

Jili Live retains your personal data for as long as your account is active and for a period after account closure as required by law and our internal policies.

• Account data: Retained for the lifetime of your account plus 5 years after closure, in line with standard AML record-keeping requirements.
• Transaction records: Retained for 7 years to comply with financial regulations.
• Support communications: Retained for 3 years from the date of the last interaction.
• Technical and usage data: Retained for 12 months in identifiable form, then anonymised for aggregate analysis.
• Marketing preferences: Retained until you withdraw consent or close your account.

When data is no longer required, Jili Live securely deletes or anonymises it so that it can no longer be linked back to you as an individual.

7 Cookies

Jili Live uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how players use the site. A cookie is a small text file stored on your device when you visit a website.

Types of Cookies We Use

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling essential cookies will affect your ability to use the Jili Live platform, as they are required for login and session management.

8 Data Security

Protecting your personal data is a top priority at Jili Live. We implement a range of technical and organisational security measures to safeguard your information against unauthorised access, loss, alteration, or disclosure.

• All data transmitted between your device and Jili Live is encrypted using TLS (Transport Layer Security)
• Passwords are stored using strong one-way hashing — Jili Live staff cannot see your password
• Access to personal data within Jili Live is restricted to staff who need it to perform their job
• Our servers are hosted in secure data centres with physical and network access controls
• We conduct regular security reviews and vulnerability assessments of the Jili Live platform
• Payment data is handled by PCI-DSS compliant payment processors

While Jili Live takes every reasonable precaution to protect your data, no system is completely immune to risk. We encourage you to use a strong, unique password for your Jili Live account and to keep your login credentials confidential.

9 Your Rights

As a user of Jili Live, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 days.

• Right of access: You can request a copy of all personal data Jili Live holds about you.
• Right to rectification: If any of your data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can request that Jili Live delete your personal data, subject to our legal retention obligations.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
• Right to data portability: You can request your data in a structured, machine-readable format.
• Right to object: You can object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

10 Children's Privacy

The Jili Live platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has registered an account on Jili Live, we will immediately close the account, delete all associated data, and return any deposited funds to the payment source.

If you believe that a minor has registered on Jili Live, please contact us immediately at [email protected] so we can investigate and take appropriate action.

11 Third-Party Links

The Jili Live platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies only to jili-live.app and does not cover the data practices of any third-party sites. We encourage you to read the privacy policies of any third-party services you use in connection with Jili Live.

Jili Live is not responsible for the privacy practices or content of any third-party websites linked from our platform.

12 Policy Updates

Jili Live may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that affect how we use your personal data, we will notify registered players by email before the changes take effect. Your continued use of the Jili Live platform after a policy update constitutes your acceptance of the revised Privacy Policy.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how Jili Live handles your personal data, please get in touch:

• Email: [email protected]
• Live Chat: Available 24/7 directly from the Jili Live platform
• FAQ: Visit our FAQ page for answers to common questions

We take all privacy enquiries seriously and aim to respond within 2 business days. For formal data rights requests, please allow up to 30 days for a full response.